A: Through a number of studies, we have found that Nav-CARE clients are highly satisfied with the program and feel it is important. They reported an increase in their knowledge of the resources in their community and that they feel more engaged in health care decision-making. Volunteers have also reported benefiting from the program themselves. Through … Continue reading Q: HOW HAS THE PROGRAM BEEN EVALUATED?
A: Volunteers are educated according to five main competences: Addressing client and family quality of life; advocating for clients and family; facilitating community connections; supporting access to resources and promoting active engagement. Volunteers also learn important skills on virtual navigation.
A: Hospice volunteers have a unique skill set in that they are comfortable working with those living with serious illness. However, Nav-CARE can also be implemented through other community-service organizations. We are happy to have a conversation with you about the suitability of your organization.
A: Volunteer navigations perform a very different role than healthcare navigators. Within the boundaries of being a volunteer and not a health care professional, they are concerned primarily with improving quality of life. They focus on those practical day-to-day necessities that ‘make life more livable.’ They have the time and resources to sit down with persons … Continue reading Q: HOW IS THE ROLE OF THE VOLUNTEER NAVIGATOR DIFFERENT FROM HEALTHCARE NAVIGATORS?
A: Healthcare systems play an important role for persons living with declining health. However, globally the most innovative programs are also acknowledging the importance of communities and neighbours to supporting those living with declining health. This is often referred to as a compassionate community approach to care. We know that even though healthcare systems are … Continue reading Q: HOW DOES THIS PROGRAM FIT WITHIN THE HEALTHCARE SYSTEM?
A: Nav-CARE was designed to meet the needs of persons with declining health who are living at home, either independently or with family. The most important eligibility criterion for the program is that the person feels they need assistance and that they would benefit from having regular visits from a volunteer. We have found that … Continue reading Q: WHO IS ELIGIBLE FOR THE PROGRAM?
A: The first step is to contact firstname.lastname@example.org to have a conversation about the suitability of Nav-CARE for your organization. An implementation toolkit is available that outlines 5 key questions to consider for implementing Nav-CARE in your organization. Once your organization has signed a memorandum of understanding (MOU), you will also receive the Nav-CARE toolkit … Continue reading Q: WHAT IS ENTAILED IN STARTING A NAV-CARE PROGRAM?
“This service was a 10/10”, says Peter. “It was very important to me. Just having somebody to talk to, someone that you trust.” At the time Peter joined Nav-CARE he was in his late 80’s and living on a rural property outside of town with his wife. He struggled with several health issues that … Continue reading Meet Peter
Bob lives with Parkinson’s and a disability that left him with limited use of one of his hands and unable to work. He also suffered from depression and just prior to joining the Nav-CARE program, Bob’s wife died from cancer. Most of his family does not live in the same community, leaving Bob alone often. … Continue reading Meet Bob
Monica is in her 60’s and has advanced cancer. She lives at home with her husband who also has a life-limiting illness. Although Monica was still able to manage day-to-day living without requiring much support, the medications were making it increasingly more difficult for her to “think straight”. Adding to the uneasiness brought on by … Continue reading Meet Monica