Q: WHO IS ELIGIBLE FOR THE PROGRAM?
A: Nav-CARE was designed to meet the needs of persons with declining health who are living at home, either independently or with family. The most important eligibility criterion for the program is that the person feels they need assistance and…
Keep readingQ: WHAT IS THE LONGTERM VISION OF NAV-CARE?
A: Our goal is to make Nav-CARE a free service available in communities across Canada. We believe that Nav-CARE has the potential to improve the quality of life of persons living with declining health while helping volunteers to make a meaningful…
Keep readingQ: HOW HAS THE PROGRAM BEEN EVALUATED?
A: Through a number of studies, we have found that Nav-CARE clients are highly satisfied with the program and feel it is important. They reported an increase in their knowledge of the resources in their community and that they feel more…
Keep readingQ: WHAT DO VOLUNTEER NAVIGATORS LEARN?
A: Volunteers are educated according to five main competences: Addressing client and family quality of life; advocating for clients and family; facilitating community connections; supporting access to resources and promoting active engagement. Volunteers also learn important skills on virtual navigation.
Keep readingQ: WHY IS THIS OFFERED THROUGH HOSPICE SOCIETIES WHEN PERSONS WITH DECLINING HEALTH ARE NOT AT END OF LIFE?
A: Hospice volunteers have a unique skill set in that they are comfortable working with those living with serious illness. However, Nav-CARE can also be implemented through other community-service organizations. We are happy to have a conversation with you about the…
Keep readingQ: HOW IS THE ROLE OF THE VOLUNTEER NAVIGATOR DIFFERENT FROM HEALTHCARE NAVIGATORS?
A: Volunteer navigations perform a very different role than healthcare navigators. Within the boundaries of being a volunteer and not a health care professional, they are concerned primarily with improving quality of life. They focus on those practical day-to-day necessities that…
Keep readingQ: HOW DOES THIS PROGRAM FIT WITHIN THE HEALTHCARE SYSTEM?
A: Healthcare systems play an important role for persons living with declining health. However, globally the most innovative programs are also acknowledging the importance of communities and neighbours to supporting those living with declining health. This is often referred to…
Keep readingQ: WHAT IS ENTAILED IN STARTING A NAV-CARE PROGRAM?
A: The first step is to contact nav.care@ubc.ca to have a conversation about the suitability of Nav-CARE for your organization. An implementation toolkit is available that outlines 5 key questions to consider for implementing Nav-CARE in your organization. Once your…
Keep reading“Everything comes at you so fast and there are so many decisions to make and you’re all sixes and sevens and when your volunteer comes out, we can sit and talk about this, and it helps us to understand a little more why they’re [healthcare] doing this or that. And oh, what a difference it makes”
– NAV-CARE CLIENT
Nav-CARE 